Support

Help for the CPA Copilot application for iPhone. The App works entirely offline and has no account, so most questions are about the daily allowance or about subscriptions, which Apple handles.

Contact

Email alexchu852@gmail.com. One person reads it, so please allow a few days for a reply.

Tell us your iPhone model, your iOS version and the App version (Settings › About › Version) — it saves a round trip.

What does the free tier include?

Five practice questions and five flashcard reviews a day, from any subject you choose. The allowance resets at midnight in your own time zone. Your progress, streak and history are never limited, whether or not you subscribe.

What do the paid plans include?

CPA Copilot Pro removes the daily limit on practice questions. Pro + Flashcards removes the daily limit on practice questions and on flashcard reviews. Each is offered monthly or annually, and the annual plans include a 7-day free trial.

The plans are alternatives to one another, so you hold one at a time. Moving between them is a change to the same subscription rather than a second purchase, and Apple works out any proration.

How do I cancel?

Subscriptions are billed by Apple, so cancelling is done in your Apple ID settings rather than in the App: open the Settings app, tap your name, then Subscriptions. You can also reach the same screen from Settings › Manage subscription inside the App.

Cancelling takes effect at the end of the period you have already paid for. If you are in a free trial, cancel at least 24 hours before it ends to avoid being charged.

How do I get a refund?

Apple is the merchant, so refunds are requested from and decided by Apple. Use Settings › Manage subscription › Request a refund in the App, or visit reportaproblem.apple.com. We cannot issue refunds directly.

I reinstalled the App and my subscription is gone

Open Settings › Manage subscription › Restore purchases and sign in with the same Apple ID you subscribed with. Your plan will come back.

Your study history is a separate matter: it is stored only on your device and is deleted when you delete the App, so it cannot be restored. There is no account and nothing is synced to a server.

The prices are not loading

The pricing table asks the App Store for prices, which is the one part of the App that needs a connection. Check that you are online and try again.

Does the App need an internet connection?

Only to load prices and to complete a purchase. Every practice question, explanation and flashcard is bundled inside the App, so studying works on a plane, underground, or anywhere with no signal.

What notifications does the App send?

Notifications are off until you turn them on in Settings › Notifications. When on, the App tells you when your daily free allowance becomes available again, and sends a quiet reminder if you have not opened it for several days. Never more than one a day. They are generated on your device; nothing is sent to a server, and nothing about whether you open one is recorded anywhere.

How do I delete my data?

Delete the App. Everything it stores is on your device and goes with it. We hold no personal data about you, so there is nothing for us to delete on request.

Is this affiliated with a professional body?

No. CPA Copilot is not affiliated with, endorsed by, sponsored by or connected to any professional accounting body, examination authority or membership organisation. The study content is original material written for the App.